Refund Policy

Satisfaction guarantee

If you are not satisfied with the completed service, contact us within 24 hours. We will review the concern and may offer a return visit, partial refund, full refund, or another fair resolution based on the issue.

Cancellation refunds

• Cancel 24 or more hours before service: full refund of any deposit.
• Cancel less than 24 hours before service: a disclosed cancellation fee may apply if a technician has been reserved or dispatched.
• No-show or cancellation after dispatch: any agreed deposit may be non-refundable.
• Weather cancellation initiated by us: full refund of any deposit or free rescheduling.

Non-refundable situations

Refunds may not be available for pre-existing damage, disclosed vehicle defects, normal wear, issues caused by inaccurate information, or services performed as agreed with no quality issue.

Processing time

Approved refunds are processed within 5-7 business days whenever possible and returned to the original payment method when available. Your payment provider or financial institution may take additional time to post the refund.

How to request help

Email support@hyundaicarwashhomeservices.com or call (762) 234-9984. Include your name, contact information, service date, photos if relevant, and a short description of the issue.